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ALOFT Drone Photography LLC FAQ's

  • Can ALOFT fly a drone anywhere to complete a client's aerial photography?
    Simply put, no. The FAA controls and regulates all airspace within the United States. There is airspace over certain areas that the FAA identifies as "no-fly" zones. This airspace can't be flown in without a granting waiver from the FAA and is over places like: airports, military installations, designated wildlife areas and state or national parks. Additionally, some airspace may be designated as "controlled" airspace by the FAA. This airspace requires approval from the FAA with specific flight limitations (such as maximum altitude limits) due to nearby aircraft, population density or critical structures. Lastly, the FAA can issue a "TFR" or Temporary Flight Restriction, prohibiting flight in airspace over certain areas due to traveling dignitaries, sporting events with large crowds, or other activities. Fortunately, most of ALOFT's client projects are requested within "uncontrolled" airspace, over areas that don't need approval, waivers or additional requirements from the FAA. We will work with all clients to determine if there are any limitations or restrictions imposed by the FAA (and local/federal government agencies) prior to the start of your project.
  • What payment methods does ALOFT accept and how will I be billed?
    We utilize Paypal.com to process our payments for service. This safe online payment processor accepts most major credit cards including Visa, Mastercard, Discover and American Express. If you pre-pay for your media products when you order them through our storefront page, you will be able to download them once you receive your Delivery Site via email. If you do not pre-pay for your media products, you will be required to submit payment when your Delivery Site is emailed to you before you'll be able to download them. You will be able to view watermarked versions of your deliverables prior to submitting your payment.
  • What types of services does ALOFT provide?
    ALOFT provides a long list of photography services including real estate photography, aerial drone photography, Matterport® virtual tour services, custom-made floor plans from CubiCasa, property websites, property marketing flyers, social media cards, social media videos, virtual staging, virtual twilight photos etc. We service the entire Albuquerque, New Mexico metro area including Rio Rancho, Bernalillo and Corrales. We have several pre-designed packages to choose from and we also offer many "A La Carte" services for our clients looking for stand-alone service options rather than package choices.
  • Are there any hidden costs associated with ALOFT's services?
    Absolutely not. Our package prices and "A La Carte" service prices are inclusive of all costs including: our travel to and from your session site, setup and tear-down, conducting your session, imagery editing and digital delivery of your products.
  • Does ALOFT offer any discounts or price reductions?
    Yes. ALOFT always offers a 10% discount to our nation's brave active-duty service members, veterans, military retirees, law enforcement personnel and first-responders. Please provide proof of your status to us to receive the discount...and THANK YOU FOR YOUR SERVICE! Also, we occasionally email discount offers to clients who join our mailing list and we run package pricing specials and holiday discounts throughout the year. These specials will be noted on our website.
  • Are there any other prices ALOFT offers other than designated package pricing?
    Yes. We offer "A La Carte" service prices for our clients who need stand-alone services rather than a pre-designed package. Just like our package prices, our "A La Carte" service prices are inclusive of ALOFT's travel to and from your session site, setup and tear-down, conducting your media photography and videography session, post-session imagery editing and digital delivery of your products.
  • How will I receive my photos, videos, virtual tour or floor plans?
    After we complete your photography session and finish all required imagery editing, we'll upload your media products to our online media delivery system. You'll then be emailed a Delivery Site, where you can access and download your media products immediately (if you've pre-paid for them during storefront checkout). If you did not pre-pay for your media while checking out through our storefront, you'll be able to submit payment on your Delivery Site. Your deliverables will then be unlocked, watermarks will be removed and you'll be able download them. Your media products can be downloaded either individually, or in .zip files in HD or resized format.
  • Is ALOFT's pilot trained and certified by the Federal Aviation Administration (FAA)?
    Yes. The owner and photographer of ALOFT has completed a formal Unmanned Aerial Vehicle (UAV) Commercial Pilot training course via Pilot Institute, maintains a current FAA Part 107 Remote Pilot Certificate and is certified by the FAA to conduct commercial drone operations.
  • What if I'm not satisfied with my media photography or videography products?
    Our primary goal is to provide the highest quality media photography and videography products for our clients. Equally important for us is our desire to make you happy and completely satisfied with the service you receive. In the rare event that you are not satisfied with our service and your products we will work our best to make it right...including re-accomplishment of post-session editing or a complete project re-shoot if that is what it takes. ALOFT aims to not only complete your project successfully, but to gain your referral to friends and business partners once we surpass your expectations.
  • How long will it take ALOFT to complete my project?
    The time required to complete your project will include: time needed to gain FAA approval to fly in controlled airspace (if required when requesting drone imagery), travel time to and from your session site, setup and tear-down for the session, actual time capturing your imagery, photo/video editing and uploading of your files. Our goal is to complete a project from start to finish within two business days. For projects larger in scope, an extra day should be expected to allow more time for post-photo/video editing.
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