Question 1

Is ALOFT's pilot trained and certified by the Federal Aviation Administration (FAA)?

Accepted Answer

Yes. The owner and lead Pilot-In-Command of ALOFT has completed a formal Unmanned Aerial Vehicle (UAV) Commercial Pilot training course via Pilot Institute, maintains a current FAA Part 107 Remote Pilot Certificate and is certified by the FAA to conduct commercial drone operations.

Question 2

Can ALOFT fly its drone anywhere to complete a client's project?

Accepted Answer

Simply put, no. The FAA controls and regulates all airspace within the United States. There is airspace over certain areas that the FAA identifies as "no-fly" zones. This airspace can't be flown in without a granting waiver from the FAA and is over places like: airports, military installations, designated wildlife areas and state or national parks. Additionally, some airspace may be designated as "controlled" airspace by the FAA. This airspace requires approval from the FAA with specific flight limitations (such as maximum altitude limits) due to nearby aircraft, population density or critical structures. Lastly, the FAA can issue a "TFR" or Temporary Flight Restriction, prohibiting flight in airspace over certain areas due to traveling dignitaries, sporting events with large crowds, or other activities. Luckily, most of ALOFT's client projects are requested within "uncontrolled" airspace, over areas that don't need approval, waivers or additional requirements from the FAA. We will work with all clients to determine if there are any limitations or restrictions imposed by the FAA (and local/federal government agencies) prior to the start of your project.

Question 3

How long does it take ALOFT to complete a project?

Accepted Answer

The time required to complete your project will include: travel time to and from your session site, setup and tear-down for the session, actual flight time capturing aerial imagery, post-session photo/video editing and uploading of your files. Our goal is to complete a project from start to finish within two business days. For projects larger in scope, an extra day should be expected to allow more time for post-photo/video editing.

Question 4

What if I'm not satisfied with my aerial photography or videography images?

Accepted Answer

Our primary goal is to provide the highest quality aerial photography and videography products to our clients. Equally important for us is our desire to make our clients happy and completely satisfied with the service we provide. If you are not satisfied with our service and your imagery we will work our best to make it right...including re-accomplishment of post-session editing or a complete project re-shoot if that is what it takes. ALOFT aims to not only complete your project successfully, but to gain your referral to friends and business partners once we surpass your expectations.

Question 5

Are there any hidden costs associated with ALOFT's services?

Accepted Answer

Absolutely not. Our aerial photography and videography package prices are inclusive of all costs including: our travel to and from your session site, setup and tear-down, conducting your session, imagery editing and digital delivery of your products.

Question 6

Are there any other prices ALOFT offers other than designated package pricing?

Accepted Answer

Yes. We offer an "A-La-Carte" service at the rate of $95. This rate includes ALOFT's travel to and from the session site, setup and tear-down, conducting your aerial session, post-session imagery editing and digital delivery of your products. Please see our PRICING section or contact us for additional information.

Question 7

How will I receive my digital images or videos?

Accepted Answer

After we complete your aerial session and finish required digital imagery editing we will upload your imagery proofs to the cloud using Microsoft OneDrive. We'll then email you a secure hyperlink for you to view your proofs and select your final images/videos. Once you make your selections and submit your final payment we'll then upload your completed products (without ALOFT's watermark) and email you another secure hyperlink to download your final imagery.

Question 8

What payment methods does ALOFT accept and how will I be billed?

Accepted Answer

ALOFT utilizes Paypal.com to process our payments for service. Paypal accepts most major credit cards including Visa, Mastercard, Discover and American Express. You'll receive an invoice from ALOFT requesting your session down-payment (half of the total service cost) when you sign your Service Agreement. After we receive your signed Service Agreement and down-payment, we'll complete your aerial session and make your imagery available to you. Your second and final payment is due to us when you select your final imagery products.

Question 9

Does ALOFT offer any discounts or price reductions?

Accepted Answer

Yes. ALOFT always offers a 10% discount to our brave active-duty service members, veterans, military retirees, law enforcement personnel and first-responders. Please provide proof of your status to ALOFT when signing your Service Agreement to receive the discount...and THANK YOU FOR YOUR SERVICE! Also, we occasionally email discount offers to clients who join our mailing list and we run package pricing specials and holiday discounts throughout the year. These specials will be noted in the pricing section on our website.

ALOFT Drone Photography LLC FAQ's